Nirvana Memorial Garden

Service Consultant, Business Operations

Job Description

  • Reports to Manager
  • Assist in ensuring smooth running of funeral procession by coordination and communicating well with external vendor & internal department.
  • Coordinate well with site employees on burial arrangement/ urn installation.
  • Deliver floral wreath and condolence banner on time.
  • Explain in details to customer on burial procedures and requirement.
  • Assess bereaved families by interviewing appropriate question so as to acquaint with background of bereaved families and the nature of bereavement.
  • Offer heartfelt counsel and comfort to bereaved families and friends.
  • Provide support and coordination to Service and Operation Personnel during funeral procession day and night service when deemed necessary.
  • Compile and study departmental reports so as to constantly evaluate and monitor overall emcee performance.
  • Assist in preparation and arrangement of VIP cases.
  • Attend to VIP cases and night service when deemed necessary
  • Plan for each trip economically.
  • Any other duties as assigned by the superior/ management to you from time to time.
  • All administrative duties associated with above.
  • FSP Store Management
  • Instant Market including undertake/runner/introducer sales.

Requirements

  • Minimum min ‘O’ level.
  • Preferable 1 year experience in sales/ service industry.
  • Conversant in major Chinese dialects and Basic English.
  • Independent with good interpersonal and communication skills.
  • Able to work long hours and on shift.
  • Possess valid driving license.
  • Refer to intranet organization chat
目录